Notices & Important Information
Water System Flushing Notice
Notice to the customers of the Craigsville Public Service District Water Department
Craigsville Public Service District will be flushing the entire water system the week of April 20, 2026 through April 30, 2026 between the hours of 8:00 AM and 4:00 PM.
Please use caution when doing laundry during this time due to the possibility of discoloration in your water. If you have any questions, you can contact the Water Plant 304-742-3585 or the office at 304-742-5280.
Important Information About Your Drinking Water
Availability of Monitoring Data for Unregulated Contaminants for Craigsville PSD #WV3303402.
Our water system has sampled for a series of unregulated contaminants. Unregulated contaminants are those that do not yet have a drinking water standard set by the U.S. Environmental Protection Agency (EPA). The purpose of monitoring for these contaminants is to help EPA decide whether the contaminants should have a standard. As our customers, you have a right to know that this data is available.
If you are interested in examining the results, please contact:
Jessica Goff at 304-742-3585 or P.O. Box 368, Craigsville, WV 26205.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
This notice is being sent to you by Craigsville PSD.
System ID# WV3303402
Date Distributed: 12/15/2025
Important Notice: Drinking Water Monitoring Requirement Not Met
Craigsville PSD is required to monitor drinking water quality regularly to ensure compliance with health standards. However, between January 1, 2022, and December 31, 2024, we were unable to submit the required lead and copper sample results under the Lead & Copper Rule.
What This Means for You:
- There is no action required from residents at this time.
- The absence of these test results means we cannot confirm the quality of the drinking water during this period.
Next Steps:
Craigsville PSD is addressing this issue and will provide updates as needed.
For more information, please contact our office.
We encourage residents to share this notice with others who may not have received it directly, including those in apartments, nursing homes, schools, and businesses.
Click here to download the full notice as a PDF
Thank you for your attention to this matter.
— Craigsville PSD
State Water System ID #: WV3303402
Public Meeting Notice
There will be an open public meeting during our regular board meeting on Thursday, November 21, 2024 at 1:00 p.m. for updating the Source Water Protection Plans (SWPP) to offer the public an opportunity to comment (W.Va. Code of State Rules §64-3-14.5).
Scam Alert
We’ve been alerted that some of our customers have received phone calls claiming they owe a specific amount and need to make an immediate payment. These callers suggest that they represent us but are scammers. While we do send automated messages to notify delinquent customers about their overdue balances, we never mention specific amounts in those messages.
If you receive a call that demands an exact payment amount and threatens to disconnect your service, please disregard it. It is not from us. To confirm the authenticity of any such call, please contact us at 304-742-5280, and we will verify it for you. Your security is our priority.
Alternate Payment Options During Covid-19
With concerns rising over the Coronavirus, our board members are asking our customers to use our alternate methods of paying your bills instead of coming into our office.Ways you can pay your bills:
- Over the phone on our automated line: 1-844-719-3103. You will need your account number. If you don’t have it, please call us at 304-742-5280 and we can give it to you.
- On our website. Please click on this link to make your payment on our website: https://craigsvillepsd.com/. Look to the lower left side, click on the Bill Pay button and follow the steps.
- Through preauthorized payments. Once a month between the 10th and 13th, we can automatically take your payment out of your checking account. There is a form you need to fill out in order for us to do this.
- At our drop box. The dropbox is located on the right hand side of the front door. It is a brass colored flap in the wall.
- Through the mail. Our mailing address is PO Box 368, Craigsville, WV 26205.
Please note that there is NO CHARGE for any of these payment options.
As of now, our office is open but that can change on a moment’s notice. If you have any questions, please call us at 304-742-5280.