We’ve been alerted that some of our customers have received phone calls claiming they owe a specific amount and need to make an immediate payment. These callers suggest that they represent us but are scammers. While we do send automated messages to notify delinquent customers about their overdue balances, we never mention specific amounts in those messages.

If you receive a call that demands an exact payment amount and threatens to disconnect your service, please disregard it. It is not from us. To confirm the authenticity of any such call, please contact us at 304-742-5280, and we will verify it for you. Your security is our priority.